Frequently Asked Questions

ABOUT MACHINES

1. Q: Can you customize the ice cream cone machine for me?

A: Yes, sure, just tell us the size and shape of ice cream cone you want to make,we can produce according to your requirement.

 

2. Q: Do you have the products in stock?

A:Yes,we have some model products can supply to you.

 

3.Q: I want electric model.

A: Ok, we have electric and gas mode for your selection.

 

4. Q:What's the MOQ(Minimum Order Quantity)?

A:We are specialized in wholesales of food machinery, so the agent in overseas will be highly appreciated ! The best quality with best price,to achieve the win-win cooperation!

 

5.Q: Can I change the voltage if  the machine is not available in my country?

A:Of course,our professional engineers will solve all those problems for you, to make sure you can use it in your country.Our sales also will give you professional advice when you select machines.

 

6.Q: What certification do you have?

A:We have CE,BV,SGS,ISO,CCC,etc. Please do trust us,we are determined to provide you best quality equipments.

 

ABOUT SERVICE

1. You are a manufactures or a trading company?

A:We are manfuctures in China and also cooperate with other factories.

 

2. Q:How does your factory do regarding quality control?

A:Quality is priority,we always attach great importance to quality control from the very beginning to the end of   the production,every product will be fully assembled and carefully tested before it's packed for shipment.

 

3. Q:What's is your warranty terms?

A:We offer different warranty terms for different products,please contact with us for detailed warranty terms.

 

4. Q: We are not in China,how can you ship machines to us?

A: Do not worry about Shippment.We can help you to arrange shippment for you by Sea, by Air and by Express.If you have agent in China, welcome to your agent to come to us to pick up cargo if you like. 

 

5. Q:Can I visit your company?

A:We have exhibition hall in Zhengzhou city,welcome to visit us to examine the quality and negotiate our business!

 

6. Q:What payment method do you accept?

A:We accept payment by T/T or Western Union generally, and also can accept L/C.used to offer the cones for the perfusion of ice cream in the next process.

 

7. Q:Do you provide after-sale service?

A:Yes,any problem can contact us, if necessary we can also send engineers abroad to help you.